Hospice Volunteer Coordinator

US-MI-Grand Rapids
Job ID
2017-5414
Category
Volunteer Services

Overview

JOB SUMMARY

 

The Volunteer Coordinator is responsible for recruiting, coordinating, training, selecting, supervising and retaining volunteer services committed to the philosophy, goals and objectives of the hospice concept. This is accomplished by recruitment efforts in the community, scheduling and facilitating training, assigning volunteers to specific patients and/or facilities representing volunteers regularly with the Interdisciplinary Team, monitoring patient records and mentoring the volunteers through phone contact and ongoing training opportunities.

 

JOB DUTIES

 

  • Interfaces with the Director of Hospice to aid in the overall development and enhancement of the volunteer program and in developing and conducting a continuing program for recruiting, training, and retention of volunteers.
  • Assures a sufficient number of volunteers to consistently provide service time equal to no less than 5% of direct care hours.
  • Supervises and establishes goals and objectives with and for the volunteer program. Monitors progress towards objectives/goals and follows up with supervisor.
  • Responsible for screening, selecting, evaluating, counseling or disciplinary actions of volunteers, to ensure these individuals meet the highest standards of personal integrity, emotional maturity, responsibility, flexibility and sensitivity needs of the dying patient and family.
  • Assigns volunteers to meet program needs appropriate to volunteers’ interests and skills, including appropriate record keeping.
  • Coordinates and conducts volunteer training and orientation sessions.
  • Interfaces with the Regional Director regarding revisions, additions and deletions of volunteer forms.
  • Responsible for documenting and tracking appropriate volunteer statistical information and other volunteer program records as evidenced by evaluations and other volunteer demographic needs completed before expiration or due date.
  • Assesses and identifies volunteers’ educational needs and implements appropriate programs.
  • Responsible for planning the annual recognition program for volunteers.
  • Manages time in a cost-effective manner that demonstrates an understanding of hospice reimbursement methodologies.
  • Tracks and records volunteer hours and comprise a current and accurate volunteer cost-savings report.
  • Completes a written performance evaluation of each volunteer in a timely manner on an annual basis.
  • Establishes a minimum of two distinct volunteer positions: direct care, clerical support.
  • Assures volunteer recruiting is sufficient and meets set goals per agency strategic plan.

 

Caring for Our Own Family – AVAILABLE BENEFITS

 

Great Lakes Caring health care professionals are our most important and treasured asset. Without their caring, compassion and commitment to providing absolute superior quality health care services, we would not continue to succeed like we have. The road to better health care starts with a State-of-the-Heart work environment. Therefore, we place a great emphasis on providing resources and benefits that enhance the workplace and the work lives of our team members.

 

These benefits include access to:

  • Health insurance plans
  • Flexible spending accounts—medical and dependent
  • Dental plans
  • Retirement savings (401k)
  • Life insurance
  • NURSECAR℠ company car program
  • Travel reimbursement
  • Mobile electronic devices
  • Disability insurance—short and long term
  • Regular bonuses
  • Paid time off
  • Recognition for exceptional performance
  • Annual awards program
  • Special company events and raffles
  • Send Us An Angel employee referral bonus program

Qualifications

EDUCATION: High School Graduate or GED equivalent.
LICENSURE: Must have current and valid driver’s license.
EXPERIENCE: 2 years experience in a health care or hospice setting.
SKILLS: Ability to plan, organize and supervise volunteers. Excellent communication both verbally and written. Ability to motivate, interact with and recruit a diverse range of individuals in the business and community. Able to demonstrate problem-solving skills, organizational skills and attention to detail. Ability to handle multiple priorities, documentation requirements and deadlines. Experience in mentoring staff. Skilled in conflict resolution. Able to adapt personal style/approach to gain cooperation without confrontation.
TRANSPORTATION: Reliable transportation and valid automobile insurance coverage.
HEALTH STATUS: Meets all applicable agency policies and procedures related to health screening and required testing.

Physical Demands

  • Complete required work on a daily basis.
  • Cope with work involving ill, disabled, and dying patients.
  • Sit, stand, bend, lift, and move intermittently. Must be able to lift at least 25lbs and bear the weight of an average adult effectively so as to be able to perform the above listed functions.
  • Move equipment and supplies necessary for job functions.
  • Read in a 12 point or larger type, speak and write English in order to fulfill job functions in an understandable way.
  • See/hear or use prosthetics that enable accomplishment of job.
  • Meet the health requirements of the agency.
  • Possible exposure to infectious diseases.
  • Abide by all occupational safety and bloodborne pathogen protocol to minimize illness and/or injury.
  • Move, support and/or transfer patients as required to perform essential functions of position.

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