Customer Relations Representative

US-IL-Des Plaines
Job ID
2017-5424
Category
Customer Relations

Overview

Customer Relations Representative

 

Great Lakes Caring understands that the value and quality of our care relies upon the ability and satisfaction of our employees. We prioritize patient care and employee satisfaction above corporate profitability. Because our core values underscore the foundation of our culture, we created I Am Great Lakes Caring to ensure that every employee embraces and is committed to our company's focus and mission. If you share our commitment to delivering superior quality care and loving where you work, then we invite you to join our team of compassionate professionals.

 

JOB OVERVIEW:

 

I am committed to quality. It is at the core of everything I do and every decision I make.

 

The Customer Relations Representative II assists with daily operations of the agency including coordinating referrals and maintaining communication between referral sources, patients and the agency.

 

My commitment will include:

  • Being the first-line ambassador for the face and voice of Great Lakes Caring
  • Assuring every patient receives prompt, high quality care as they enter the service of Great Lakes Caring, excepting new referrals, data entry, answering inquiries, and disseminating information.

  • Establishing and maintaining effective and efficient systems for patient referrals to ensure proper intake and dissemination of information regarding patient referrals is carried over to the admitting clinicians.

  • Maintaining organized, effective and efficient systems and communication to ensure the continuity of quality patient care is delivered.

 

Qualifications:

  • Education: Associate Degree preferred.
  • Experience: One (1) year experience in a health care setting.

  • Skills: Requires interpersonal skills and ability to communicate professional and effectively with staff and take patient referrals. Knowledge of medical terminology required, Medicare and Medicaid payment guidelines necessary and third party payors preferred. Able to demonstrate problem-solving skills, organizational skills and attention to detail. Must have strong verbal and written communication skills. Ability to operate computer equipment, fax and photocopy machines necessary. Proficiency in Microsoft Office Suite and data entry skills. Responds to suggestion constructively. Skilled in conflict resolution.

 

I am committed to a caring culture that embraces teamwork and supports the employee.

 

At Great Lakes Caring we want you to love your work and the people you work with, while making a positive difference in the lives of patients. That is why a career at Great Lakes Caring offers:

  • A new challenge that allows you to make your work meaningful. We help people every day who are in need of our care.
  • Competitive compensation (based on experience)

  • A full line of benefits including medical, dental and vision insurance

  • Paid vacation and holidays

  • Opportunities for advancement within our organization and longevity

  • Tuition reimbursement and certification testing to help you reach your goals

COMPANY OVERVIEW:

 

I am committed to integrity, efficiency and the highest ethical standards.

 

Great Lakes Caring Home Health and Hospice is one of the nation’s leading providers of in home health care. Since 1994, Great Lakes Caring has dedicated its resources to providing value-based, high quality care wherever our patients call home. Great Lakes Caring’s primary focus is to provide superior quality health care to those we are honored to serve, utilizing state-of-the-art technology and innovative processes which drive extraordinary patient outcomes. With locations across the country, Great Lakes Caring provides the right care, at the right time, in the right place. Great Lakes Caring is committed to being a great place to work for employees, and is the recipient of Fortune Magazine’s Best Workplaces in Healthcare and Best Workplaces for Millennials awards, in addition to being recognized as a National Best and Brightest Company to Work For.

 

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