• Patient Experience Specialist Monday-Friday 8am-5pm

    Job Locations US-MI-Jackson
    Job ID
    Clinical Support / Clerical
  • Overview

    Great Lakes Caring understands that the value and quality of our care relies upon the ability and satisfaction of our employees. We prioritize patient care and employee satisfaction above corporate profitability. Because our core values underscore the foundation of our culture, we created I Am Great Lakes Caring to ensure that every employee embraces and is committed to our company's focus and mission. If you share our commitment to delivering superior quality care and loving where you work, then we invite you to join our team of compassionate professionals.




    I am committed to quality. It is at the core of everything I do and every decision I make.


    The Patient Experience Specialist provides support to programs and departments to ensure that the patient and family experience is aligned with Great Lakes Caring’s strategic direction to create an exceptional patient experience.


    My commitment will include:

    • Strong engagement with internal departments and the patient/family to ensure a positive patient experience and best outcomes.
    • Establishing and maintaining effective and efficient systems to ensure the patient/family experience aligns with Agency strategic direction.
    • Accepting patients for referrals utilizing an established system for patient referrals in accordance with the administrative policy.
    • Answering all inquiries regarding agency services and disseminating appropriate information to respective department/individual.
    • Displaying excellent customer relations skills at all times.
    • Documenting and tracking all calls/referrals received by the agency for trending reports.
    • Being responsive to internal and external customer needs.



    • Education: Associate Degree preferred.
    • Experience: One (1) year experience in a health care setting.
    • Skills: Requires interpersonal skills and ability to communicate professional and effectively. Excellent Customer Services Skills. Knowledge of medical terminology required. Able to demonstrate problem-solving skills, organizational skills and attention to detail. Must have strong verbal and written communication skills. Ability to operate computer equipment, and proficiency in data entry skills. Responds to suggestion constructively. Skilled in conflict resolution.


    I am committed to a caring culture that embraces teamwork and supports the employee.


    At Great Lakes Caring Home Health and Hospice we want you to love your work and the people you work with, while making a positive difference in the lives of patients. That is why a career at Great Lakes Caring offers:

    • A new challenge that allows you to make your work meaningful
    • Competitive compensation based on experience
    • A full line of benefits including medical, dental and vision insurance
    • Paid vacation and holidays
    • Opportunities for advancement within our organization
    • Tuition reimbursement and certification testing to help you reach your goals




    I am committed to integrity, efficiency and the highest ethical standards.


    Great Lakes Caring Home Health and Hospice is one of the nation’s leading providers of in home health care. Since 1994, Great Lakes Caring has dedicated its resources to providing value-based, high quality care wherever our patients call home. Great Lakes Caring’s primary focus is to provide superior quality health care to those we are honored to serve, utilizing state-of-the-art technology and innovative processes which drive extraordinary patient outcomes. With locations across the country, Great Lakes Caring provides the right care, at the right time, in the right place. Great Lakes Caring is committed to being a great place to work for employees, and is the recipient of Fortune Magazine’s Best Workplaces in Healthcare and Best Workplaces for Millennials awards, in addition to being recognized as a National Best and Brightest Company to Work For.


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