Great Lakes Caring understands that the value and quality of our care relies upon the ability and satisfaction of our employees. We prioritize patient care and employee satisfaction above corporate profitability. Because our core values underscore the foundation of our culture, we created I Am Great Lakes Caring to ensure that every employee embraces and is committed to our company's focus and mission. If you share our commitment to delivering superior quality care and loving where you work, then we invite you to join our team of compassionate professionals.
I am committed to quality. It is at the core of everything I do and every decision I make.
The Director of After-Hours Services is a registered nurse who directs and over sees all aspects of the After-Hours Triage Department and the After-Hours Customer Experience Department. Leads and manages the coordination, supervision, and implementation of professional and supportive services to clients in a safe, cost-effective manner after normal business hours. Improves the after-hours patient experience by evaluating and rewriting processes, communicating service metrics; monitoring and analyzing results. Drives cost reduction and department efficiencies through productivity and continual process improvements. Ensures department has a comprehensive training and development program that drives improved performance. Meets and exceeds customer expectations through continual improvement in people, technology and processes. The Director of After-Hours will be responsible for all staff & all provided care to clients after business hours 7 days a week in all states’ Hubs where we operate an after-hours call center.
My commitment will include:
I am committed to a caring culture that embraces teamwork and supports the employee.
At Great Lakes Caring Home Health and Hospice we want you to love your work and the people you work with, while making a positive difference in the lives of patients. That is why a career at Great Lakes Caring offers:
I am committed to integrity, efficiency and the highest ethical standards.
Great Lakes Caring Home Health and Hospice is one of the nation’s leading providers of in home health care. Great Lakes Caring dedicates its resources to providing value-based, high quality care wherever our patients call home. Great Lakes Caring’s primary focus is to provide superior quality health care to those we are honored to serve, utilizing state-of-the-art technology and innovative processes which drive extraordinary patient outcomes. With locations across the country, Great Lakes Caring provides the right care, at the right time, in the right place. Great Lakes Caring is committed to being a great place to work for employees, and is the recipient of Fortune Magazine’s Best Workplaces in Healthcare and Best Workplaces for Millennials awards, in addition to being recognized as a National Best and Brightest Company to Work For.